Delivery & Returns

DELIVERY

  • Orders AUD $50 and above will deliver for free.
  • Once purchased, orders will normally be dispatched within 3 – 5 business days from Melbourne, Australia.
  • For backorder items, please allow 2 – 3 weeks for dispatch.
  • Our preference is to use Australia Post for all deliveries as it is the safest, cost effective way to deliver your items.
  • For delivery within Australia, the parcel may take between 2 – 5 days to arrive after dispatch.
  • For international delivery, the parcel may take between 10 – 30 days to arrive after dispatch, depending on your shipping address.
  • International Express Shipping is possible, please contact us before making the purchase.

RETURNS

  • We gladly accept returns and exchanges as long as the items are in their original condition and packaging, not washed or used. This however excludes personalised or custom made items unless they arrive damaged or defective.
  • Please contact us within 7 days from when items were received and ensure dispatch of items back within 14 days from our response. Sorry we are unable to bear shipping charges on delivery and return of items.
  • All refunds and repairs are granted on the basis of Australian Consumer Law.

CANCELLATION

  • We generally don’t accept cancellation of orders. However, we will try our best to accommodate on a case by case basis. Please contact us via e-mail to discuss.